Important Notice

These Terms and Conditions (the “Terms”) govern two distinct customer relationships with two separate companies. Please read carefully before purchasing a Lockerly product or scheduling a Lockerly installation..

Two Separate Companies

Part A of these Terms (Sections 1–8) is a contract between you and Lockerly Sales, LLC, an Arizona limited liability company (“Lockerly Sales”), which sells the Lockerly hardware product under license from a third-party intellectual property holding company.

Part B of these Terms (Sections 9–17) is a contract between you and Lockerly Install, LLC, an Arizona limited liability company (“Lockerly Install”), which performs site surveys and installation services.

Lockerly Sales and Lockerly Install are separate legal entities. Each is solely responsible for its own obligations under its respective Part of these Terms. Neither company is liable for the acts, omissions, debts, warranties, or obligations of the other, except as expressly stated in writing and signed by an authorized officer of the entity to be bound. The use of the shared brand name “Lockerly” does not create joint liability, partnership, joint venture, agency, or guarantor relationships between the two companies.

By placing an order with Lockerly Sales you agree to Part A. By scheduling or accepting a site survey or installation from Lockerly Install you agree to Part B. You may purchase hardware from Lockerly Sales without engaging Lockerly Install for installation, and you may engage Lockerly Install for installation of a Lockerly product purchased through other channels, subject to availability and the eligibility checks described in Part B.

Definitions Used in Both Parts

The following definitions apply throughout these Terms unless the context clearly requires otherwise. Defined terms used only in one Part are defined within that Part.

• “Customer,” “you,” and “your” mean the individual residential consumer who orders a Product from Lockerly Sales or schedules a Service with Lockerly Install.
  
  
• “Product” means a Lockerly smart delivery locker unit, together with any standard accessories included in the package as shipped.
  
  
• “Approved Installer” means Lockerly Install, LLC or another installer that has been formally trained, certified, and authorized in writing by Lockerly Sales (or its IP licensor) to install Lockerly Products. A current list of Approved Installers is maintained by Lockerly Sales and available on request.
  
  
• “Service” means the site survey, installation, removal, or related field services performed by Lockerly Install at the Customer’s residential property.
  
  
• “Installation Site” means the physical location at the Customer’s residential address where the Product is to be installed.
  
  
• “Site Survey” means the pre-installation feasibility visit described in Section 11.
  
  “Order Confirmation” means the written confirmation (email or in-app) issued by Lockerly Sales or Lockerly Install acknowledging an order or service booking.
  
  
• “Residential Use” means use at a single-family or multi-family dwelling for personal, non-commercial purposes by an owner-occupant or by a tenant who has obtained landlord or property-owner authorization.

PART A

Lockerly Sales, LLC — Hardware Purchase Terms

1. The Parties to Part A

Part A is an agreement between you and Lockerly Sales, LLC, an Arizona limited liability company with its principal place of business at 8361 E Evans Rd, Suite 104, Scottsdale, Arizona 85260 (“Lockerly Sales,” “we,” “us,” or “our” for purposes of Part A). Lockerly Sales sells the Product. It does not perform installation services. Any installation-related obligations rest with Lockerly Install under Part B.

2. Orders, Pricing, and Acceptance

All prices are quoted in U.S. dollars and are exclusive of applicable sales, use, or excise taxes, which will be added at checkout where required by law. Published prices include the Product and any standard accessories listed on the product page; they do not include Site Survey or installation fees, which are billed separately by Lockerly Install.

Your submission of an order is an offer to purchase. No order is accepted until Lockerly Sales issues an Order Confirmation. We may decline or cancel an order, in whole or in part, including for reasons of inventory unavailability, suspected fraud, pricing or description errors, or shipping limitations. If we cancel an accepted order before shipment we will refund any amounts paid for the cancelled portion.

3. Payment

Payment in full is due at the time of order unless an alternative payment plan offered by Lockerly Sales is selected at checkout. We accept the payment methods displayed at the time of purchase. You represent that you are authorized to use the payment method you submit and that the billing information you provide is accurate. If a payment is reversed, charged back, or otherwise fails to clear, Lockerly Sales may suspend shipment or recover the Product and all related costs.

4. Shipping, Delivery, and Risk of Loss

Products are shipped from our Nogales, Arizona warehouse. The shipping destination depends on whether your order includes installation by Lockerly Install or another Approved Installer. Estimated delivery dates are estimates and are not guaranteed.

Orders That Include Installation by an Approved Installer

If your order includes installation by Lockerly Install, LLC or another Approved Installer, Lockerly Sales will ship the Product directly to the Approved Installer’s facility or staging location. The Approved Installer will then transport the Product to the Installation Site and unbox it at the time of the installation visit. The Approved Installer receives the Product solely for the purpose of completing the installation and acts as your agent for receipt and transport. Title and risk of loss pass to you upon the carrier’s tender of delivery to the Approved Installer. The Approved Installer is responsible, under its own agreement with you (Part B in the case of Lockerly Install), for the safe handling and transport of the Product from its facility to the Installation Site, and any damage caused during such handling is addressed under that agreement, not under Part A.

Orders Without Approved-Installer Installation

If you decline installation by an Approved Installer, Lockerly Sales will ship the Product directly to the residential address you provide at checkout. Title and risk of loss to the Product pass to you upon the carrier’s tender of delivery at that address. You acknowledge that, under Section 6, installing the Product yourself or having it installed by any party other than an Approved Installer voids the Limited Lifetime Warranty.

Inspection and Damage Claims

You — or, in the case of Approved-Installer orders, the Approved Installer on your behalf at the time of installation — should inspect the Product upon receipt and report any visible shipping damage to Lockerly Sales within seven (7) days of delivery to the Approved Installer or to your address, as applicable. Failure to report visible shipping damage within that period may limit available remedies under Section 6.

5. Returns and Refunds

Lockerly Sales offers a thirty (30) day return window for unused Products in their original packaging, beginning on the date of delivery. To initiate a return, contact Lockerly Sales at Sales@lockerly.com for a Return Merchandise Authorization (RMA). Return shipping is at the Customer’s expense unless the return is due to a Lockerly Sales error or a defect covered by Section 6. We may charge a reasonable restocking fee of up to fifteen percent (15%) for Products returned without original packaging or showing signs of installation or use. Refunds are issued to the original payment method within ten (10) business days of our receipt and inspection of the returned Product.

Site Survey fees, installation fees, and any other amounts paid to Lockerly Install are governed exclusively by Part B and are not refundable by Lockerly Sales.

6. Limited Lifetime Warranty

Subject to the conditions and exclusions in this Section 6, Lockerly Sales provides the original Customer with a limited lifetime warranty against manufacturing defects in materials and craftsmanship under normal Residential Use (the “Limited Lifetime Warranty”). “Lifetime” means the period during which the original Customer continues to own and reside at the property where the Product was originally installed.

Approved-Installer Condition

The Limited Lifetime Warranty applies ONLY if the Product was installed by an Approved Installer (as defined in the Definitions section), and the original installation was completed in accordance with the manufacturer’s installation instructions then in effect. If the Product is installed by any party other than an Approved Installer — including, without limitation, the Customer, an unaffiliated handyman, or any contractor not formally certified by Lockerly Sales — the Limited Lifetime Warranty is void in its entirety, and the Product is sold AS IS with no warranty from Lockerly Sales of any kind, express or implied, except to the extent a non-waivable warranty is required by applicable law.

Sole Remedy

During the warranty period, Lockerly Sales’ sole obligation, and your sole remedy, is, at Lockerly Sales’ option, to repair the Product, replace the Product or the defective component with a new or equivalent refurbished part, or refund the purchase price of the Product upon return. Replacement parts and Products are covered for the remainder of the original Customer’s warranty period.

Exclusions

The Limited Lifetime Warranty does not cover: (a) damage caused by misuse, abuse, accident, vandalism, theft, fire, flood, lightning, or other casualty; (b) damage caused by improper installation, including any installation not performed by an Approved Installer; (c) cosmetic damage including scratches, dents, fading, or weathering not affecting function; (d) modifications, alterations, or repairs not authorized in writing by Lockerly Sales; (e) consumable or wearable parts identified as such in the Product documentation; (f) commercial, industrial, multi-tenant, or rental use of the Product; (g) Products that have been removed from the original Installation Site and re-installed elsewhere; or (h) Products for which proof of purchase from Lockerly Sales or an authorized reseller cannot be provided.

Non-Transferable

The Limited Lifetime Warranty runs to the original Customer only and is not transferable to subsequent owners of the Product or the property.

Warranty Claims

To make a warranty claim, contact Lockerly Sales at Sales@lockerly.com with proof of purchase, the original Approved-Installer installation record, and a description of the defect. Lockerly Sales may require photos, video, or return of the Product for inspection.

7. Intellectual Property

The Lockerly name, logo, designs, and the underlying patents, trademarks, copyrights, trade dress, software, firmware, and documentation associated with the Product are owned by a separate intellectual property holding company (the “IP Licensor”), which licenses the rights to manufacture, market, and sell the Product to Lockerly Sales. Neither Lockerly Sales nor Lockerly Install owns the foregoing intellectual property; their rights are limited to those granted under their respective agreements with the IP Licensor.

Subject to your compliance with these Terms, you receive a limited, non-exclusive, non-transferable, revocable license — sublicensed from the IP Licensor through Lockerly Sales — to use the Product, including any embedded firmware, solely as needed to operate the Product for personal Residential Use. You may not reverse-engineer, decompile, disassemble, or attempt to derive source code from any embedded software, except to the extent that such restriction is prohibited by applicable law. Nothing in these Terms transfers ownership of any intellectual property to you.

8. Disclaimers, Insurance, and Limitation of Liability (Part A)

EXCEPT FOR THE LIMITED LIFETIME WARRANTY IN SECTION 6, THE PRODUCT IS PROVIDED “AS IS” AND “AS AVAILABLE.” LOCKERLY SALES DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

TO THE FULLEST EXTENT PERMITTED BY LAW, LOCKERLY SALES’ TOTAL LIABILITY UNDER PART A WILL NOT EXCEED THE AMOUNT YOU PAID TO LOCKERLY SALES FOR THE PRODUCT GIVING RISE TO THE CLAIM. LOCKERLY SALES IS NOT LIABLE FOR LOST OR STOLEN DELIVERIES PLACED IN OR INTENDED FOR THE PRODUCT, FOR LOST PROFITS, OR FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the limitations apply to the fullest extent permitted by law.

Insurance

Lockerly Sales maintains a Business Owners Policy that includes commercial general liability coverage with limits of not less than $2,000,000 per occurrence, $4,000,000 general aggregate, and $4,000,000 products and completed operations aggregate, together with property, business income, and cyber coverages customary for a hardware product seller. A certificate of insurance is available on request.

PART B

Lockerly Install, LLC — Site Survey & Installation Services

9. The Parties to Part B

Part B is an agreement between you and Lockerly Install, LLC, an Arizona limited liability company with its principal place of business at 8361 E Evans Rd, Suite 104, Scottsdale, Arizona 85260 (“Lockerly Install,” “we,” “us,” or “our” for purposes of Part B). Lockerly Install performs Site Surveys and installations of Lockerly Products. It does not sell the Product itself; the sale of the Product is governed by Part A and is the sole responsibility of Lockerly Sales.

10. Two-Visit Service Structure

Lockerly Install delivers Services in two visits. Both visits must be completed for the installation to be considered complete.

Visit 1 — Site Survey

A Lockerly Install technician will visit the Installation Site to confirm feasibility. The technician will inspect the proposed mounting area, verify that there is no electrical, water, gas, irrigation, low-voltage, or other utility line in the path of the planned anchor points, photograph the area, confirm dimensions, and discuss placement options with you. If the site passes the survey, the technician will book the installation visit before leaving and, where applicable, collect a refundable deposit of $99.00 to hold the installation slot.

Visit 2 — Installation

On the scheduled installation date, a Lockerly Install crew will deliver and install the Product at the location agreed during the Site Survey, anchor it according to manufacturer specifications, perform a basic functional test (door open/close and locking mechanism), and walk you through standard operation. The Lockerly Product is a fully mechanical, self-contained unit and does not require electrical power, wired network, or Wi-Fi to operate. Typical on-site installation time is 60 to 90 minutes.

11. Eligibility, Scope, and Exclusions

Services are offered only at residential addresses within Lockerly Install’s then-current service area. Lockerly Install reserves the right to decline a Site Survey or installation, including for reasons of safety, accessibility, structural concerns, the presence of buried or concealed utilities, applicable code limitations, HOA or landlord restrictions, or weather.

The Service includes only the work expressly described in Section 10. The Lockerly Product is fully mechanical and does not require electrical power, wired network, or Wi-Fi; accordingly, the Service does not involve any electrical, low-voltage, or network work of any kind. The Service also does not include: (a) plumbing, gas, irrigation, or other utility work; (b) trenching, concrete cutting, masonry, or excavation; (c) painting, patching of pre-existing surfaces, or landscaping restoration beyond reasonable touch-up of the immediate anchor area; (d) removal or relocation of existing fixtures, fences, or structures; (e) any work requiring a licensed electrician, plumber, or general contractor; (f) installation on surfaces or structures that, in the technician’s reasonable judgment, will not safely support the Product; or (g) the procurement of permits or scheduling of inspections, which are the Customer’s sole responsibility under Section 12.

Additional Work Identified at the Site Survey

During the Site Survey, the technician may determine that additional work outside the standard installation is necessary in order to install the Product safely, properly, or to manufacturer specifications — for example, surface preparation, minor masonry, removal of an obstruction, or other site-specific tasks. In that event, Lockerly Install may, at its sole discretion: (a) offer to perform the additional work itself for an additional fee quoted in writing and agreed in advance by you, in which case the additional work will be added to the installation scope and invoiced together with, or in addition to, the standard installation fee; or (b) decline to perform the additional work and recommend that you retain a separately-licensed contractor of your choice to complete the additional work at your own cost before Lockerly Install proceeds with the Lockerly installation. If you elect option (b), the installation visit will be rescheduled following completion of the third-party work, and any rescheduling will be handled under Section 13. Lockerly Install is not responsible for the quality, timing, cost, or warranty of any work performed by a third-party contractor and is not required to proceed with the Lockerly installation until the additional work has been completed to the technician’s reasonable satisfaction.

12. Customer Responsibilities

You agree that you (a) own the property at the Installation Site or have obtained written authorization from the property owner, landlord, HOA, or other party whose consent is required to permit the installation; (b) will provide reasonable access to the Installation Site during the scheduled appointment window; (c) will accurately disclose the location of any known buried or concealed utility, irrigation line, or low-voltage cable in the area of work; (d) will keep children and pets clear of the work area during the installation; and (e) will be present, or arrange for an authorized adult (18+) to be present, for both Visits.

Permits and Inspections

It is your sole responsibility to determine whether the installation of a Lockerly Product at the Installation Site requires a building, zoning, encroachment, HOA, or other permit, license, or inspection under any applicable federal, state, county, municipal, or association statute, ordinance, code, covenant, or rule, and, if so, to obtain that permit or approval and schedule any required inspection at your own cost and before the installation is performed. Lockerly Install does not pull permits, file applications, or schedule inspections on your behalf, and is not responsible for verifying whether a permit or inspection is required at your address. If a permit or inspection is required and has not been obtained or completed, Lockerly Install may, at its sole discretion, decline to proceed with the installation, reschedule the installation, or remove the Product, in each case without liability to you, and any cancellation, rescheduling, or trip fees described in Section 13 will apply. You are also solely responsible for the consequences of installing the Product without a required permit or inspection, including any fines, penalties, or remediation costs.

If, during the Site Survey, conditions are discovered that prevent safe installation, Lockerly Install will not proceed with the installation booking and will refund any installation fees collected. Site Survey fees collected to that point are addressed under Section 13.

13. Fees, Payment, and Cancellation

Service fees are quoted at the time of booking and confirmed in the Order Confirmation. As of the Effective Date of these Terms, the standard installed price for a Lockerly Product is $1,499.00, which represents a $899.00 hardware charge billed by Lockerly Sales under Part A and a $600.00 charge for a basic installation billed by Lockerly Install under Part B; pricing is subject to change and the prices applicable to your order will be those displayed at checkout. The $99.00 deposit collected at the Site Survey is credited toward the installation fee at Visit 2.

What “Basic Installation” Includes

The $600.00 basic installation fee covers the work expressly described in Section 10 — namely, transporting the Product from the Approved Installer’s facility to the Installation Site, anchoring the Product to a suitable surface in the location agreed at the Site Survey, performing the standard functional test, and walking you through standard operation. It does not include any work outside the standard install scope, including, without limitation, the relocation of any utility line, sprinkler or irrigation line, gas line, water line, drain, electrical conduit, low-voltage wiring, fiber, or other concealed or surface-run service.

Utility Relocation and Other Additional Work

If, during the Site Survey, the technician identifies that one or more utilities need to be moved, or that other work outside the basic installation is required in order to install the Product safely, Lockerly Install will handle the situation in accordance with the Additional Work Identified at the Site Survey provisions of Section 11. In summary: where the additional work is within Lockerly Install’s capabilities and licensing, Lockerly Install will provide a written quote for that additional work which you must accept before any such work is performed; where the additional work requires a licensed plumber, electrician, gas fitter, irrigation contractor, or other specialty trade — including most utility relocations — Lockerly Install will not perform that work itself and will instead refer you to, or recommend that you retain, a separately-licensed third-party contractor to complete the relocation at your own cost before Lockerly Install proceeds with the Lockerly installation. The basic installation fee remains $600.00 regardless of whether you select option (a) (additional work performed by Lockerly Install for an added fee) or option (b) (utility relocation handled by a third party); only utility relocation work actually performed by Lockerly Install will be billed by Lockerly Install.

Cancellation by Customer

You may reschedule or cancel a scheduled Visit at no charge if you provide notice at least forty-eight (48) hours before the start of the scheduled appointment window. Cancellations or no-shows with less than 48 hours’ notice may result in forfeiture of the $99.00 deposit to cover dispatch and labor costs.

Cancellation by Lockerly Install

If Lockerly Install cancels or reschedules a Visit, we will offer the next available appointment and will not charge any rescheduling fee. If a Site Survey reveals that installation is not feasible, the deposit will be refunded in full.

Failed Installation

If the crew arrives at Visit 2 and is unable to complete installation due to undisclosed site conditions, lack of access, or absence of an authorized adult, you will be charged a trip fee equal to the deposit amount and a new appointment will be scheduled at standard rates.

14. Workmanship Warranty

Lockerly Install warrants that the installation labor it performs will be free from material defects in workmanship for a period of one (1) year from the date the installation visit is completed (the “Workmanship Warranty Period”). If a defect in workmanship arises during the Workmanship Warranty Period, Lockerly Install will, at its option and at no charge, re-perform the affected portion of the installation or refund the portion of the installation fee allocable to the defective work.

This Workmanship Warranty does not cover: (a) defects in the Product itself, which are covered exclusively by the Limited Hardware Warranty in Part A and are the responsibility of Lockerly Sales; (b) damage caused by misuse, alteration, weather, vandalism, casualty, or movement of structures; (c) work modified or re-performed by any party other than Lockerly Install; or (d) consequences of undisclosed buried utilities or concealed conditions that could not reasonably be detected during the Site Survey.

15. Property and Utility Liability

Lockerly Install will exercise reasonable care to avoid damage to the Installation Site. Lockerly Install carries commercial general liability insurance with limits of not less than $2,000,000 per occurrence, $4,000,000 general aggregate, and $4,000,000 products and completed operations aggregate, and a certificate of insurance is available on request.

Lockerly Install is not responsible for damage to undisclosed buried, concealed, or improperly mapped utility, irrigation, low-voltage, or fiber lines, or for damage to property conditions that could not reasonably have been identified during the Site Survey based on the information provided by you. You agree to disclose all known concealed conditions before work begins. Where the Site Survey indicates a need for utility locating beyond the scope of the Site Survey, Lockerly Install may decline installation until you have obtained an Arizona 811 (“call before you dig”) locate or equivalent.

16. Independent Contractor; No Joint Venture

Lockerly Install performs the Services as an independent business. Nothing in Part B creates an employment, partnership, joint venture, agency, or franchise relationship between Lockerly Install and the Customer or between Lockerly Install and Lockerly Sales. Each of Lockerly Sales and Lockerly Install acts solely on its own behalf and not as agent for the other.

17. Disclaimers and Limitation of Liability (Part B)

EXCEPT FOR THE WORKMANSHIP WARRANTY IN SECTION 15, THE SERVICES ARE PROVIDED “AS IS.” LOCKERLY INSTALL DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND WORKMANLIKE PERFORMANCE BEYOND THE WORKMANSHIP WARRANTY, TO THE FULLEST EXTENT PERMITTED BY LAW.

TO THE FULLEST EXTENT PERMITTED BY LAW, LOCKERLY INSTALL’S TOTAL LIABILITY UNDER PART B WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO LOCKERLY INSTALL FOR THE SERVICE GIVING RISE TO THE CLAIM, OR (B) ANY AMOUNTS PAYABLE UNDER LOCKERLY INSTALL’S GENERAL LIABILITY INSURANCE FOR COVERED LOSSES, PROVIDED THAT THIS CAP DOES NOT APPLY TO LIABILITY FOR BODILY INJURY OR PROPERTY DAMAGE TO THE EXTENT CAUSED BY LOCKERLY INSTALL’S NEGLIGENCE. LOCKERLY INSTALL IS NOT LIABLE FOR LOST OR STOLEN DELIVERIES, FOR LOST PROFITS, OR FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.